Hospitality Team Member Casual - Swindon, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment
Trafalgar Entertainment
Verified Company
Swindon, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JOB DETAILS:

***
Job reference
REQ00747


Date posted
31/10/2023


Application closing date
30/11/2023


Location
Swindon


Salary
£10.18 per hour (under 23) to £10.42 per hour (over 23)


Package

Contractual hours
0


Basis
Casual


Job category/type
Hospitality


Job description

JOB DESCRIPTION & PERSON SPECIFICATION

KEY INFORMATION

Role Title

  • Hospitality Team Member
    Reports to
  • Hospitality Manager/Assistant Hospitality Manager/Shift Supervisor
    Responsible for
  • Hospitality customer service
    Hours
  • Parttime: Evenings and weekends
    Contract
  • Casual
    Annual Leave
  • 12.1% holiday pay
    Salary
- £10.18 per hour (under 23) to £10.42 per hour (over 23)
Location

  • Swindon Theatres
    ABOUT TRAFALGAR ENTERTAINMENT (TE)
  • We're a leading theatre and liveentertainment group with a national and international footprint.
  • Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and liveevent spaces, and through distribution of livestreaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O'Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

ABOUT TRAFALGAR THEATRES

Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.

  • We are passionate about entertainment, audiences, and the live experience and we value

Creativity, Collaboration, Excellence and

Respect.

ABOUT SWINDON THEATRES

  • The Wyvern Theatre (635 seats) and Arts Centre (224 seats) are exciting places to work. Both venues offer a mixed programme of concerts, comedy, dance, drama, musical theatre and local amateur productions. We also host a wide range of hospitality and community engagement events throughout the year, and hire our spaces for conferences, private parties and weddings. We are extremely proud of our venues. Our teams enjoy working in an everchanging environment with people who have true passion and dedication. If you're looking to work in unique surroundings and in a role that allows you to drive your interests and ambitions forward, we may have just the job for you

ABOUT THIS ROLE

  • The Hospitality Team Member role is vital to the success of our business. Our team plays a pivotal role in the delivery of quality service to our customers during showtimes and events. You will be joining a fastpaced and vibrant team to work across our café, bars, and ice cream parlour, maximising ways to enhance each customer's experience of their night out at the theatre.
  • As a Hospitality Team Member, the postholder is responsible for:_
  • Delivering smooth, memorable, and efficient customer service using our inhouse Four Pillars training as a framework to think outside of the box.
  • Meeting mystery shopper criteria and following steps to maximise spendperhead.
  • Timely deliverance of stock rotation, interval orders, and drink orders.
  • Ensuring food hygiene standards are followed in accordance with our Level 2 Food Safety training.
  • Awareness of allergy requirements via our Food Allergy Awareness training.
  • Follow health & safety procedures, including our inhouse COSHH, manual handling, and fire awareness training.

ABOUT YOU

  • We are looking for an enthusiastic and committed individual to join our Hospitality team. You will be resilient, able to communicate clearly and excellent at forming working relationships with others. You will have a presentable, professional and approachable manner which sets an example for others to follow.

ESSENTIAL

  • Experience working as part of a team.
  • A motivated and friendly individual with a positive attitude.
  • Selforganisation and time management.
  • Available during evenings and weekends.

DESIRABLE

  • Previous experience in a customer service environment.
  • Previous experience in a busy theatre environment.

PERFORMANCE MEASURES

  • Informal 121s.
  • Monthly Mystery Shopper Reports.
  • Spendperhead targets.
  • Applause card and Four Pillars recognise and reward scheme.
  • Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.
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