Administrator - Customer Service Advisor - Admin - Pontypridd, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Pontypridd, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Prestigious organisation
- immediate start

About Our Client:

My client is a well established Public Service organisation.

The key responsibilities for the Admin Assistant are:

The jobholder will deal with a variety of administration streams, data analysis, scanning correspondence and updating the CRM (Customer Relations Management) system, and will be proactive in identifying process improvements, and will provide cover to other areas within the Customer Relations function as required.

The role is 37 hours per week, Monday to Friday excluding Bank Holidays, during core office hours.
This is a very busy role and there will be a requirement to manage numerous tasks and prioritise

work on an ongoing basis.

Staying calm, friendly and professional, even when under pressure.
Balancing the need for quality and detail with the need to maintain a consistent and sufficient level of performance and output.
Ensuring that on an individual and team level the service we provide is efficient and reflects the expectations of our internal and external customers.

Supervision will be mínimal, and the post holder will need to be able to use own initiative and be highly self-motivated.

The Successful Applicant:

A good standard of Education (at least 5 GCSE's or equivalent Grade C and above)
Excellent communication skills
Excellent verbal and written communication skills
Highly organisational
Analytical
Highly motivated
Collaborative
Customer Focused
Ability to provide a consistent high quality service at all times
Ability to work alone and as part of a team
Ability to provide clear, concise information to internal and external customers
Administration background
Customer Service background

**Desirable