Product Care Specialist - London, United Kingdom - Groupe Kering

Groupe Kering

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

Stop just dreaming. Start dream-making with us

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more

Job Description:

Key Accountabilities

Assisting with deliveries and goods to be sent out for clients and suppliers
Follow up clients' requests on the status of the repairs
Providing a high level of customer service, dealing with sometimes complex requests
Problem solving through managing complaints and the clients' expectations by proactively finding solutions in order to quickly and efficiently resolve the case in hand, whilst also being able to satisfy the client, meeting the business objectives
Covering front of house role, answering calls, and providing a meet and greet service
Offering clients a reasonable solution to the problem including handling their requests, providing product care advices
Managing product estimations for repairs and liaising with clientele to find meet the desired outcome
Undertaking regular quality control checks
Managing the administration process such as clients requests relating to insurance and valuations

Key Requirements

Logistic background strongly preferred
At least 1+ years of previous experience within the back office area or similar role
Attention to detail
Ability to cope within a fast paced and demanding environment
Ability to prioritise tasks
Strong communication skills
Team working spirit
Open to new challenges and willingness to adapt to accommodate the need of the business
Proficiency with MS Office suite (Excel, Word)