Client Services Executive - London, United Kingdom - Ocean Bottle

Ocean Bottle

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US

Founded in 2019, Ocean Bottle is a brand dedicated to positively impacting the world, built on the power of collective action and imperfect sustainability efforts.

We have shipped hundreds of thousands of units across the world and formed partnerships with renowned brands from all walks of life.

We have also collected 11,966,598 kgs of plastic whilst simultaneously improving the livelihoods of the communities we work with.

With a focus on diversity and our impact pillars of Ocean Health, Social Good, Closing the Loop, and Climate Action, our aim is to prevent the equivalent of 7 billion plastic bottles from entering the ocean by 2025.

Born from Ocean Bottle, we have recently launched our new proposition, Ocean Co, which is the world's first ocean health platform, committed to restoring, protecting, and securing the well-being of the ocean.

Our goal is to connect individuals and brands worldwide with the ocean's prosperous future, through plug-and-play solutions.

Using our platform, our community members are provided with immersive education, measurable impact, real-time traceability information, and inspiring field stories.

By combining education and action, Ocean Co strives to ensure a healthy and sustainable ocean for the benefit of all.

Together, Ocean Bottle and Ocean Co, are united in a joint mission to combat ocean plastic and promote environmental and social justice.

ABOUT THE ROLE

We're looking for a Client Services Executive to join our Sales team, and will play a crucial role in delivering on our Distribution Partnerships.

This role requires a driven, results-oriented person with excellent communication abilities.

You will be responsible for cultivating and maintaining relationships with sales teams inside our core Distribution Partners, empowering them to achieve their business objectives using Ocean Bottle Products.

Success looks like,

Contributing to the overall growth of key accounts by understanding their needs

Tailoring support services to meet the specific needs and expectations of key accounts.

Maintaining accurate and up-to-date records of key account interactions and providing regular updates

Providing training and support resources to key accounts

KEY RESPONSIBILITIES

Your core areas of focus across the organisation will be:
Develop and maintain strong relationships with key accounts to understand their business goals and objectives.

Serve as the primary point of contact for key clients teams, addressing their inquiries and concerns promptly and effectively.

Collaborate with the Ocean Bottle sales team to ensure a seamless transition from the sales process to client onboarding.

Provide product knowledge and training to key clients

Collaborate with the Key account manager to monitor and evaluate key account performance, identifying areas for improvement and proposing solutions to enhance client satisfaction.

Act as an advocate for clients within the company, ensuring that their needs and feedback are communicated to relevant teams.

Work closely with cross-functional teams, including marketing and product development, to align strategies and deliver a unified client experience.

Proactively identify upselling and cross-selling opportunities to increase revenue from key accounts.

Support Key account manager on regular check-ins and business reviews with key clients to assess their satisfaction and uncover opportunities for improvement.

Collaborate with the sales team on renewals and contract negotiations, ensuring a smooth and successful process.

Convert partners and their networks into Ocean Health Advocates

WHAT YOU'LL GET
We're looking to pay a starting salary of £34,000 OTE for this role, depending on experience.

Fun stuff

Stock options:
We provide stock options so you're as invested in our future growth as we are

Leave:
Around 6 weeks of annual leave (25 days paid holiday + bank holidays, and additional discretionary leave over the Christmas period)

Birthday leave:
The day off on your birthday - because who wants to work on their birthday

Flexible working:
We have a hybrid working model which includes options for team remote-working months, flexible working, and flexible unpaid leave

Family leave:
Enhanced family leave for all employees based on tenure

Wellbeing resources:
£30 monthly wellbeing budget through Heka, and access to mental health platform, Spill

Cycle to Work:
Get access to 26-40% off your next bike purchase to help you reduce your carbon footprint

Team socials:
We have an awesome pet-friendly office based in the heart of Soho (Soho Square), with quarterly team-wide get-togethers/workshops.

Team trips:
We plan to do a team trip once a year if circumstances allow. While we're still small we want to make the most of an opportunity to spend time together as a team

Learning perks:
We'll give you £200 towards books and learning materials every year, so your next read is on