Customer Service Supervisor - Dudley, United Kingdom - Dudley College of Technology

Dudley College of Technology

Verified Company

Dudley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Supervisor

£25,270 - £27,499 per annum

Dudley College of Technology is one of the most successful further education colleges in the UK, providing a wide range of education and training programmes across the West Midlands.

With a Large estate centred on the Dudley and Brierley Hill Learning Quarters, it provides inspirational facilities, in which students can access world-leading technology at the forefront of Further Education.

Graded 'Outstanding' by Ofsted in our most recent inspection in 2017, success rates for learners, across all programmes, are on or significantly above national benchmarks.

As Customer Service Supervisor, you will be responsible for the day-to-day supervision of the Customer Service Advisors across the Learning Quarter.

You will work with the Executive Support Manager to develop and improve customer services at front of house locations throughout the Learning Quarter.

You will work as part of a proactive team who provide a professional and informative customer service function to all enquirers, users and visitors to the college.

You will be required to work flexibly as necessary at college receptions, other front of house locations, switchboard and events at college sites and other venues.

Closing date - 3rd December 2023

All successful applicants will need to undertake an enhanced disclosure and barring service check and children and adults barred list checks where the applicant will be employed in a regulated activity.

Dudley College of Technology is an equal opportunities employer and welcomes applicants from all backgrounds, including disabled, and black and ethnic minority applicants.