Customer Service Advisor - Guildford, United Kingdom - Howett Thorpe

Howett Thorpe

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Administrator - About The Role

Manage and process customer orders and quotations.
Manage incoming phone calls.
Generate sales leads.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

The successful Customer Service Administrator will be/ have:

Good communication skills.
Customer service support experience 1 yr minimum.
Excellent listening skills.
Resultsdriven.
Able to work in a team environment.
Ability to stay calm and focussed under pressure.
Attention to detail.
Fast learner.
Engaging personality.
Problemsolver.
Analytical.
Patient.
Good keyboarding/type speed.
Multitasking, prioritising

Customer Service Administrator - Benefits

Salary bonus scheme approx: £2,000pa
Pension scheme
Free parking
25 days holiday + bank holidays (note 5 days holiday each year must be taken at Christmas week)

Refer a friend

If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £150 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place themin a temporary assignment.

(Terms & conditions apply)

Job Type - Business Support - Customer Service Executive/ Sales Administration