Senior Customer Care Coordinator - Worcester, United Kingdom - TSR

TSR

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TSR are currently recruiting for an experienced Senior Customer Care Coordinator for a 5* developer based in Worcester.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

Liaise with all customers and subcontractors to establish an excellent after sales/maintenance response to all complaints / queries.
Maintain regular communications/updates with the customers
Always follow the principles set out in the Customer Journey program
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
All defect repairs to be logged accurately
Maintain accurate and concise records of all repairs, solutions and notes/comments
Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required
Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
General administration duties for the Head of Customer Care
Ensure the Customer Journey protocols are achieved, in the time frame allocate
Comply with our GDPR policy
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications