Medical Receptionist - Mansfield, United Kingdom - Abbey Medical Group

Description

RECEPTIONIST JOB DESCRIPTION




JOB TITLE:
RECEPTIONIST




REPORTS TO:
RECEPTION SUPERVISOR




HOURS:
30 hours per week
-
Job Summary:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


Responsibilities:
_


Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of written protocols
• Open mail and send to appropriate designation
• Scanning of patient correspondence
• Repeat Prescription processing
• New patient registration
• Tasks/ Pathology admin

Reception

• Receiving patients consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Be able to cover all reception positions as necessary
• Advise patients of any charges payable for non NHS services, accept payments and issue receipts
• Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc
• Action special requests to out of hours service
• Pass on outstanding issues to colleagues coming on duty
• Report computer breakdowns to the IT lead or Health informatics helpdesk
• Liaise with other external members of the primary health care team

RECEPTIONIST JOB DESCRIPTION

Appointments

• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Computer

• Process patients change of address computer data and medical records (have knowledge of practice area
• Process repeat prescription requests in accordance with practice guidelines, including online requests.
• Monitor the work list on the Appointments screen
• Ensure the self checkin screen is operational
• Ensure the Patient Call system is operational
• Enter patient encounters onto the journal if necessary
• Assist colleagues with Docman workflow and Path Lab Links and domiciliary.

Telephone

• Have working knowledge of telephone, during and after hours.
• Take messages and pass them on in a timely manner if appropriate

Other Tasks

• Clear and tidy rooms before/after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers
• Leave machinery operational i.e. change the cartridge, fill with paper etc

This is not an exhaustive list and the employee will be required to undertake any other duties as required by senior management


Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

RECEPTIONIST JOB DESCRIPTION

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Particip