Service Supervisor Construction - Thame, United Kingdom - Kubota Europe SAS

Description

Kubota has been a leading manufacturer of agricultural, turf and construction equipment and Industrial Engines since 1890.

With world Headquarters in Osaka Japan, and offices in more than 120 countries, and with over 41,000 employees throughout North America, Europe and Asia, Kubota achieved revenues in 2020 of $17.3 billion.

Although
machinery **equipment is Kubota's primary line of products, Kubota also produces a diverse portfolio of other products including city wide water filtration systems, irrigation, piping, roofing, housing and large underground valves.

It has been 43 years since the first establishment of
Kubota Europe in France.

Over the last decades the Kubota Corporation has shown a significant growth in the European region; particularly through the acquisition of the Norwegian agricultural implements manufacturer
Kverneland Group.

With around 4,000 employees and a revenue of € 1.7 billion in the European region alone, our mission is to make the Kubota Group compete for the #1 position in our markets; not only in sales and revenue, but also in winning the trust and respect of our customers.

The European headquarters are located in Nieuw-Vennep, the Netherlands.

We have an exciting opportunity for a Construction Service Supervisor to join our Service team, to oversee and manage all service and technical related aspects and activities related to the distinct product group.

The purpose of the role in a 'technical' context is to focus on the Kubota CE Construction range and to comprehensively offer Kubota staff and its customer's specialist expertise both mechanically and functionally and effectively serve as the Kubota Construction 'product Champion.

The position is based in Thame, Monday to Friday 8.30am-5.00pm but will also involve some travel to dealers and direct accounts.

Here are some of the key elements of the role:

• To collaborate closely with the CE Manager in defining product training strategy and its delivery.
• Be responsible for developing courses, lesson plans, literature, presentations, visual aids, machinery requirements, student course tests and for arranging the delivery of all service and technical training.
• To serve as the 'lead' instructor and provide a 'Train the Trainer' function for other Kubota staff when introducing new training courses or products.
• To help produce an annual 'Training Summary' with Kubota management team and other stake holders, providing key training statistics and trends with any necessary changes, requirements, and recommendations for the future advancement to Service Training activity.
• To provide information, training, in field support directly to an Aftersales Dealer Manager when required. In this regard, demonstrating efficient, well organised, and effective problemsolving skills, providing and setting an example to other members of the Kubota team, Dealers and users.
• To collect, analyse and react upon Factories Service Bulletins, Kubota QA requests and product Campaigns, planning, organising, executing, and overseeing the required action on behalf of Kubota (UK) Limited through to completion.
• To create and distribute technical literature, including training notes, service bulletins, bulletin register and similar documents required to support Kubota dealers and customers.
• To assist CE Project Manager with field issue and activities.
• To assist and offer advice on warranty concerns and claims when required and offer support in adjudication to the warranty group or an Aftersales Dealer Manager.

The skills and experience required for the role are:

• Will have served a recognized trade apprenticeship or be able to demonstrate sufficient experience in the Construction service industry in the role of 'Service Engineer'.
• Will have achieved a recognized qualification in Construction Plant, such as CITB/NVQ Plant Mechanic.
• Extensive knowledge of Kubota Excavator products
• Excellent knowledge of competitor's product range in comparison to Kubota.
• Selfmotivated and able to work to high standards and tight deadlines.
• Strong training and instructional skills.
• Proactive planning ability.
• Excellent communication both internally and externally.
• Creative and adaptive problemsolving skills.
• Ability to work under pressure and a flexible approach to accommodate deadlines.
• Time management skills.
• Excellent attention to detail.
• Full understanding & observance of departmental ISO9000:2000 procedures and processes.
• Good computer skills i.e. Microsoft/SAP.

We offer a competitive base salary and performance related bonus, generous pension scheme, life assurance, 25 days holiday (+ bank holidays), employee benefits platform offering discounts at a number of retailers and an employee assistance program offering wellness support, providing information on physical, mental, social and financial wellbeing.