IT Service Desk Manager - London, United Kingdom - People First

People First

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 21875

Your New Job Title:
IT Service Desk Manager-Banking

The Skills You'll Need:
English fluent. Solid IT Service management experience within banking.

Your New Salary:
Up to £65k

Location:
Central London

Reporting To:
Deputy Head of Fintech

What You'll be Doing Each Day:

Assist the Deputy Head of Fintech in the management of desktop environment and the successful delivery of relevant IT actions, initiatives, and projects.
Supervise and report targets and service levels. Improve service effectiveness and efficiency.
Improve and develop the reputation of the IT Helpdesk within the business.
Acting as the owner of the service desk and to process the BAU change and service desk request from users.
Manage daytoday IT checks and operational procedures according to defined standards processes and procedures.
Acting as 3rd level engineer troubleshooting and management of issues with the end user environment include laptop, desktop, thin client and mobile estate; Manage and own desktop support escalations at all levels.
Keep stakeholders and users informed through open, clear, timely and key communications in relation to key IT systems and controls, as appropriate.
Mentor desktop support team members, supervise, measure the team's performance and output to deliver results.
On call service for incident management.
Budget and invoice management and other works assigned by line manager.
Conduct formal and documented business Service Reviews.
As required, establish good working protocols with the Head Office teams, as appropriate, to complete relevant tasks;
Identify, report and escalate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department;
Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures;

The Skills You'll Need to Succeed:

Strong communication and negotiation skills in English (Mandarin preferred)
Minimum 5 years relevant work experience
Demonstrable ability to lead the team and work effectively as part of a team.
Educated to degree level.

Desired but not essential:

Experience of supporting banking systems (front office, middle office and back office system)
Banking environment working experience preferred
Network, storage Management

Job status:
Permanent

Start date:

ASAP

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