Digital Transformation Support Officer - Warwick, United Kingdom - Innovate Healthcare Services

Innovate Healthcare Services

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Log and record all support activity and its outcome.

Obtain feedback using an evaluation process, record and monitor the quality of support making improvements in service delivery where required.

Identify further training opportunities for the user. and assistance to those users who require it.

Assist in the maintenance and provision of management information and statistics in relation to the needs of the department. Ensure that all support materials meet relevant quality criteria and are reviewed in accordance with quality management processes. Coaching Work on a flexible basis to support computer users through 1-1 and small group coaching/facilitation.

On occasions this may require working evenings, nights, weekends and bank holidays to support a system go live and meet the needs of a 24-hour, 7-day week service organisation.

Responsibility for working with staff on a 1:1 basis to overcome any difficulties encountered using clinical systems Adhere to confidentiality when supporting users on a live system containing patient information.

Ensure users are aware of the Data Protection Act and other relevant legislation and guidelines and that they use IT systems securely.

Communication Liaise with staff and colleagues to identify those who require support. Co-ordinate learning and other stakeholder engagement activities with the Business Change, IT Training and Communications/Engagement teams.