Customer Support Representative - Leeds, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy helping others and have excellent communication skills.


Responsibilities:


  • Provide accurate information about our products and services to customers
  • Assist customers with placing orders, processing returns, and resolving any issues or concerns
  • Enter customer data and update account information in the system
  • Utilize phone etiquette skills to ensure positive customer interactions
  • Upsell products and services to customers when appropriate
  • Communicate effectively with customers via various face to face channels
  • Analyze customer needs and provide appropriate solutions or recommendations
  • Collaborate with other team members to ensure customer satisfaction

Experience:


  • Previous experience in a customer service or support role is preferred
  • Strong data entry skills with attention to detail
  • Bilingual or multilingual abilities, particularly in English, are a plus
  • Excellent verbal and written communication skills in English
  • Ability to handle difficult or irate customers with professionalism and empathy

Job Types:
Full-time, Permanent


Pay:
From £25,721.20 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 23/05/2024
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