Technical Support Specialist - Bournemouth, United Kingdom - 4Com Group
Description
About The Role:
Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment.
We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.
As a
Technical Support Specialist, you will be responsible for providing telephone support to our customers in order to maintain their systems.
Benefits for a Technical Support Specialist choosing to work with 4Com include:
- Competitive salary of up to £28,000
- An exciting role with future progression opportunities.
- 24 days holiday + bank holidays. (Increasing by 1 day each year)
- Refer a friend scheme.
- Cycle to work scheme.
- Private Health Insurance after 1 year of service.
- Company pension.
- Provide telephone support to our customers in order to maintain their systems and ensure that the customer is satisfied.
- Obtain referrals from satisfied customers and pass to the upgrades team.
- Report 3rd party faults and pass to the relevant department where necessary.
- Support the technical team in additional areas where required.
- Carry out general administration duties such as filling, logging calls, database administration etc.
The successful applicant will have the following:
- Experience in customer service and 1st Line support.
- Good communication skills both on the phone and in person.
- Able to thrive in a fast paced environment.
- Strong organisational skills and shows enthusiasm to all duties.
About Us:
A bit about us:
- 4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years. We are cuttingedge innovators, with the development of a globally unique handset, HiHi
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, cando spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fastpaced business and contribute to its continued success.
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