Customer Service Assistant/administrator - Lincoln, United Kingdom - Direct on Demand Print

Description

• Maintain a database of customer information
• Escalate enquiries to the appropriate team, when necessary
• Checking product or service availability ensuring all orders are delivered on time
• Assisting customers with registration or account creation (new client onboarding)
• Passing customer feedback onto the relevant team to improve the organisation's offerings
• Establish productive and professional relationships with key personnel in assigned customer accounts
• Build and promote healthy, longlasting customer relations by partnering with them
• To deliver excellent customer service to our client base
• Ensure all work is carried out to a high quality, is technically correct and is in line with Company and Client requirements
• Collaborate with our design and marketing departments to produce copy for advertisements or articles
• Liaise closely with the customers maintaining excellent stakeholder relationships
• Be flexible and willing to undertake work required
• The ability to work independently and use your own initiative
• Communicate, liaise, and negotiate internally with all necessary departments using appropriate methods to facilitate the development of profitable business and sustainable relationships
• To arrange and attend business meetings where necessary
• Attend any trade show / networking event / seminar according to the needs of the business

• A confident and flexible person who is willing to go beyond the line of duty
• Must possess a good command of the English language and furthermore produce written communications that demonstrate this.
• Must always have a clean and smart appearance (a tie is not required).
• Excellent Organisational, time and workload managements skills.
• An individual who understands the importance of discretion, confidentiality, and professionalism.
• Excellent administration, organisation, and clerical skills.
• An independent and proactive individual who can work systematically.
• An ability to communicate effectively and work well with all levels across the Company
• Excellent team player, trustworthy, friendly, and approachable.

• Company pension
• Free parking
• Onsite parking

• Monday to Friday

• GCSE or equivalent (preferred)