3rd Line Support Engineer - Ashford, United Kingdom - Constant Recruitment Ltd

Constant Recruitment Ltd

Verified Company

Ashford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

3 rd Line Support Engineer

Ashford

Salary:
£35k - £40k + VAN

The position of an Installations and 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, support new client onboarding, future planning of client IT systems, including system design, deployment and ongoing IT 3rd line support.

A key role is to provide a technical back stop the helpdesk teamfor more complex issues that require a greater skill set.

Duties

Take the lead on client projects from design, deployment and handover.
Provide Remote and Onsite support for MPR IT customers.
Provide a very high standard of professional customer service to our customers.
Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLA's.
Work with partners and thirdparty companies to resolve problems.
Troubleshoot technical issues in a highly efficient way.
Resolve or escalate problems and service requests according to established procedures.
Raise, update and close calls on service desk call management system.
Be aware of polices in place and ensure a mature approach is followed.
Expand existing systems.

Essential TECHNICAL EXPERIENCE:

Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
Active Directory to a high level security groups, administration/deployment, LDAP, ADSI.
Windows Server Environment 2012/201 design, deployment, maintenance and support.
Hyper-V and VM-Ware virtualisation environments.
Office 36 administration/deployment.
Networking design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
Router maintenance wireless configuration, installation and setups.
PowerShell to a competent level (backup/azure/EMC).
VPN Administration and Deployment.
DNS administration of DNS internal and external.
Cloud based admin internal/external).