Customer Experience Advisor - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd
Jonathan Lee Recruitment Ltd
Verified Company
Coventry, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Automotive


Function:
Commercial


Contact:
Ellie Ebbage


Phone:
**
Duration: Contract


Job Ref:66998

  • Job details
    Client / Customer Experience Advisor

£23.63/hr Umbrella (inside IR35)

Division:
Sales and Marketing

Location:
Whitley (hybrid)

12 month initial contract

Position Description:


As a Client Experience Advisor, you will be a knowledgeable expert in our client's brands in order to achieve effective solutions and deliver the highest level of client experience.

You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.


The successful individual will be responsible for offering exceptional client support for all product owners, being a critical point of contact and resolution.


Key Responsibilities

  • Building rapport with clients & retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
  • Identify and manage any complaints on the initial contact
  • Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
  • Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
  • Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
  • Provide creative client and retailer solutions where the client is at the heart of all decision making

Essential Skills, Knowledge and Experience

  • Experience in delivery of exceptional client experiences is desirable, including client experience team members from automotive brands
  • An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
  • Experience of managing a high volume of queries
  • Customer Service Call Centre experience (desirable)
  • Resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
  • An effective team player, actively leads, develops and supports team members
  • Strong communication, time management, decision making and problem solving skills
  • Strong stakeholder management skills
  • Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
  • Ability to identify opportunities for improvements and implement change
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

5930207
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