Manager, IT Infrastructure - London, United Kingdom - TouchTunes

Description

We are seeking anIT Infrastructure & Development Managerwho will utilise their technical and managerial experience to lead the UK business's (TouchTunes UK and subsidiary, Soundnet) IT and software development functions, and work in collaboration with otherdepartments and the global (US and Canada) tech teams on projects to further the UK business's internal and external tech and software capabilities.

This is a hands-on role with regards to owning and maintaining all aspects of IT support and technological operations for the UK business, whilst also overseeing and providing managerial support to the UK Software Development team.

• Support in providing 99.5% IT infrastructure availability for TouchTunes UK and Soundnet.
• Provide daily operations and systems support to personnel, including installation, configuration, and ongoing usability of system hardware and software, and troubleshooting hardware and software issues in person, remotely, and via phone.
• Provide support for companywide IT infrastructure in alignment/collaboration with the global corporate IT team.
• Conduct daily network and server backup operations.
• Translate complex data results into easily understood reports and business insights.
• Prepare and deliver operational or project progress reports to senior management and other key stakeholders.
• Provide production support to servers' systems in relation to clientfacing assets, and continuously work to identify opportunities to improve our service and productivity levels and align with corporate standards.
• Oversee and analyse all technology operations for all departments and evaluate them according to established goals and business requirements, identifying areas in need of improvement and making recommendations for upgrades, reconfigurations, and/or newsystems to senior management.
• Advise on UK business hardware and software requirements in relation to OpEx and CapEx, and continuously evaluate efficiency and costeffectiveness of current systems with other market options,
• Lead the UK Development / IT department for TouchTunes UK and Soundnet, and manage and mentor a small (currently 3) team of software developers.
• Act as the lead SME for the UK IT space, inclusive of infrastructure and software development.
• Act as the bridge between the UK Development / IT team and US/Canadian software team counterparts.
• Work with the UK Leadership team to drive and integrate wider global initiatives in the UK market
• Play a proactive and leading role in assessing and advocating for data protection and system security practices and principles that are compliant with relevant ISO standards, and work in collaboration with relevant departments to improve current practices.

• 5+ years' experience in computer networks and systems maintenance.
• 5+ years' experience on current network operating systems.
• 5+ years' experience managing a small technical team.
• Experience managing a software development team advantageous.
• Certification and/or recognised formal training in a relevant IT discipline preferred.
• Experience with:,
• Microsoft server environment
• Linux server environment
• Microsoft Domain management, Microsoft Server 2012+, Microsoft SQL 2012 +
• Networking: Cisco/HP networking, ASA Firewalls, switches and VLANS
• Network troubleshooting
• Server and SAN hardware configuration and management
• VMware vSphere/Hyper-V
• Mac OS and Windows 7, 10, 11 support
• CRM and service desk systems
• Public cloud providers, AWS

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Ability to employ an entrepreneurial mindset and be sensitive to the concerns and commercial situations faced by stakeholders/customers wherever appropriate.
• Strong project management skills and the ability to work effectively with other teams to achieve shared goals.
• Ability to work autonomously with mínimal direction whilst aligning to the requirements of the wider global business.
• Ability to mentor and coach other IT stakeholders including the UK development team.
• Ability to react quickly and efficiently during productionimpacting issues.
• Knowledge and understanding of all relevant data security legislation, including UK data protection and GDPR principles and practices, privacy, and security issues and act with a 'security first' mindset.
• Strong communicator (written and verbal), including the ability to communicate effectively with external customers.
• Strong analytical, problemsolving, and negotiation skills.
• Attention to detail, deadlinefocused, and proactive.

• Motivated to work both strategically and hands on in order to drive the delivery of business requirements.
• Commercial and strategic acumen.
• Calm under pressure, big picture thinker who also sweats the details.
• Proven team player and a great ability to work with and engage nonIT staff to turn business needs into solutions.
• Motivated selfstarter and resourceful team player capable of taking and giving direction.

• Company bonus.
• 25 days Annual Leave (plus UK Public Holidays).
• Enhanced employer pension contributions at 4%.
• Group Life Assurance x3 annual basic salary.
• Health Cash Plan cashback on major healthcare expenses.

• Must be able to walk/stand/squat/climb/push/pull/bend/lift up to 20kg unassisted.
• Ability to perform primarily sedentary work (sitting or standing) for long periods of time, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
• Occasional travel to our data centres as required.
• Occasional support for production impacting issues out of hours.
• Right to work in the UK.