Income Officer Rbkc605980 - London, United Kingdom - London Tri-Borough Councils

London Tri-Borough Councils

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

Salary range:
£35,223 - £38,934 per annum

Work location:
London

Hours per week: 36

Contract type:
Permanent

Vetting requirements:
Enhanced DBS check

Closing date:22nd January 2023

Interview date:
Week commencing 30th January 2023

About Us:

In Kensington and Chelsea, we put local people at the heart of decision-making.

Our work has a real impact on the day-to-day lives of residents, so we've made it our mission to provide them with the best quality services possible.

Our Housing Needs and Transformation team does incredible work, connecting residents with high quality temporary accommodation and ensuring they have all the benefits and support they need.

The Role:

As an Income officer, you'll be at the heart of this work.

Responsible for the collection of accommodation charges, you'll work closely with applicants and residents to ensure arrears are reduced and income is increased.

You'll act as a source of support, helping applicants with benefits claims, advising them when problems arise, and liaising with support agencies when extra input is needed.

You'll undertake the full management of customer accounts, including managing cases that need further action, working alongside the Council's legal team to monitor and act on possession cases.

Working to understanding the reasoning behind rent arrears, you'll support customers in need of additional assistance, remaining firm when the reasoning doesn't justify arrears.

Most importantly, you'll empower our customers to live full, independent lives, giving them all the tools they need to succeed.

Please refer to the
Job Description for more information

About You:

A caring professional with an understanding of the government's agenda on homelessness and welfare reform, you'll have knowledge of income management and recovery.

With some experience of delivering front line services to homeless households, you'll have excellent written and verbal communication skills and the ability to manage a varied and demanding workload.

On a personal level, you'll be an adapt problem solver capable of identifying cost appropriate responses and solutions to issues.

You'll have the ability to deliver under pressure and with limited supervision.

Above all, you'll be a person passionate about improving outcomes for our customers, and about ensuring everyone has access to safe, secure accommodation.

This is a fantastic opportunity to join a vibrant and dynamic team securing better futures for people across Kensington and Chelsea, and to kickstart your career in the process.

Application process

Additional information

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.