Dispenser - Dover, United Kingdom - Lydden Surgery

Description

Job Summary:

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

Assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.

This could be two positions at 16 hours per week or one position at 33.5 hours per week. Leave and sickness cover will be required, and we are open from - 6:30 Monday to Friday.


Dispensers need to be:

• Accurate and methodical
• Be able to follow standard operating procedures (SOP)
• Responsible
• Able to pay attention to detail
• Able to understand law and guidelines on medicines
• Able to read and carry out instruction
• To be interested in people's health
• Be able to explain clearly to members of the public

They'll also need excellent communication, customer service, IT and manual skills, and flexibility to cover leave and sickness.


Duties and Responsibilities:

• To label and dispense prescriptions in accordance with standard operating procedures to ensure safe supply to patients in an efficient and accurate manner.
• Process EPS (Electronic prescription service)
• Issuing prepared prescriptions
• Collection of prescription charges/checking patient exemption statements
• Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
• Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers' instructions
• Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
• Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
• Maintaining full and accurate records of all dispensing transactions.
• Undertaking other reasonable duties within the framework of the post.
• Ordering and unpacking drugs and dressings.
• Dispensing and checking repeat prescriptions under the supervision of a dispenser.
• Taking orders for repeats and dealing with queries support staff.
• Using the computer to keep records up to date.
• Checking with GP's or in patient records if concerned about the appropriateness of requests for medication.
• Dealing with queries from patients regarding their prescriptions.
• Ordering drugs using the modem link to the wholesalers.
• Handling and dispensing of controlled drugs complying with relevant legal controls (and keeping register).
• Handling prescription money and operating/balancing the till.
• Assisting when required to meet targets in relation to medicines management and dispensing doctors scheme.
• Assisting in stock checks
• Providing cover for annual leave/sickness.

Delivery Service:

• Assist the dispensary team to efficient provide a medication delivery service to our patients

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, ca