Claims Handler - Glasgow, United Kingdom - Sharri Plimbley Associates

Description

Location:
Glasgow


Job Title:
Claims Handler


Contact name:
Sharri Plimbley / Allana Logan

The work involved in this role is a mixture of litigation and pre litigation work:
Pre-litigation personal injury claims with values up to £100,000

Personal Injury & Simple Procedure Cases (up to £5,000 - non personal injury).

Personal Injury Summary Cause Cases (up to £5,000).

Ordinary Cases (Personal Injury and non-Personal Injury) in excess of £5,000.

Although work is supervised by Solicitors, the post holder is expected to work autonomously and liaise directly with clients.

**Key Responsibilities:
- **Work is generated from insurance companies and the post holder is required to follow client protocols, ensuring that all financial targets are met. There are a variety of claims which may include property, credit hire and personal injury as well as Employers and Personal Liability.


Key responsibilities include:

• Review and management of files from first instruction to settlement.
• Preparation and maintenance of detailed management information data on Service Level agreement targets and KPIs.
• Advising on liability, causation and quantum.
• Collation of evidence including interviewing and preparation of witness statements, instructing expert witnesses and citations.
• Preparation for Court where litigated i.e. drafting reports, pleadings, lodge productions and evidence to meet Court timescales.
• Establishing case files and providing clients with telephone and written support with timely and accurate reporting of their cases
• Preparation of cost estimates for clients where not fixed fee.
• Rendering and recovery of fees
• Negotiation of settlement agreements.
• Closing files and liaising with Finance to ensure all feeing is carried out appropriately.
• Diary management
• General administration duties Person Specification
• Articulate and numerate.
• Good organisational skills.
• Computer literacy.
• Ability to work under pressure.
• Can do attitude and ability to work as part of a team
• Full Clean Driving Licence preferred.
• Ability to handle confidential information.

**Essential Experience and Skills:
- *

• Broad experience of personal injury insurance claims.
• Sound judgement commensurate with experience.
• Highly organised, with ability to prioritise and work efficiently to strict deadlines ensuring high attention to detail
• Good time management and project management skills.
• Excellent communication (verbal and written) and relationshipbuilding
• Proficiency on MS Office systems, with experience of using Practice Management IT systems