Parts & Service Advisor - Dunfermline, United Kingdom - Forth Grass Machinery Ltd.
2 weeks ago
Description
Forth Grass Machinery is a family business based in Dalgety Bay, Fife.We've been supplying clients across Fife, Perth, Edinburgh and the Lothians with high-quality Groundcare machinery, Plant and Chainsaw equipment since 2009.
Due to continued growth we're now looking for an experienced Parts Advisor to join our team. This is a fast paced and varied role, handling a wide range of enquiries.
As approved dealers for a number of leading brands we pride ourselves on delivering high quality service and after care to our customers.
Responsibilities and Duties
- Acting as the first point of contact for all customers and suppliers, handling a broad range of general and technical enquires through to conclusion.
- Ensure all customers receive a proactive, positive experience at all times.
- Proactively support the workshop manager to coordinate jobs, customer installations and hire equipment. Providing progress updates to customers as required.
- Ensure stock levels are maintained, sourcing and ordering customer parts.
- Ensure the showroom is fully stocked and presentable at all times.
- Provide expert advice and guidance to customers across a wide product range
- Ensuring all customer invoices are processed and paid accordingly.
- Taking responsibilty for stores & stock takes
Qualifications and Skills
ESSENTIAL
- Previous experience in a customer fronting role essential.
- The ability to work as part of a close team as well as independently.
- Selfmotivated with a flexible approach to manage competing demands in a fastpaced environment.
- The ability to build relationships with customers and colleagues, ensuring a positive experience at all times.
- Excellent administration skills, accuracy and attention to detail.
DESIRABLE
- Previous experience in the industry
- UK Driving licence
Job Types:
Full-time, Permanent
Pay:
£30,000.00 per year
Schedule:
- 8 hour shift
Work Location:
In person
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