Concierge - Bicester, United Kingdom - Value Retail

Value Retail

Verified Company

Bicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Concierge

Bicester, GB, OX26 6WD
Full Time
Title: Concierge

Reports to:
Senior Conciege

Based:
Bicester Village
***:

The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across two locations, which surpass our guest's aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.

KEY RESPONSIBILITIES:

Welcome guests at key touchpoints either within the Village or at predesignated, high footfall locations outside
Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
Insightful promotion all functions within the Village Visitor Centre relating to tourist information and the retail offer
Promotion and crossselling of all added value services associated with the Village.
Seamlessly operate all added value services.
Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
Engage proactively in building relationships with Village Brands, driving appropriate & relevant footfall
Engage in and support hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise & delight our guests
Understand, take personal accountability for and proactively live the Value Retail Vision for 'world class' Hospitality & Service
Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
Conversant in all Village operational policies & procedures, communicating these to guests as and when appropriate.
Assist and advise guests with a wider tourism offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf.
Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy.
Compile daily and weekly reports as instructed by the Village Visitor Centre Manager.
Engage with our CRM programme and achieve sign ups to our data base.
The role is not solely inclusive of the tasks listed above

BACKGROUND & SKILLS:

Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries
Ability to prioritise and adapt effectively and remain calm under pressure
Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
Desire and drive to provide excellent world class hospitality and proven examples of guest experience
Sound understanding of retail, tourism and leisure sectors or desire to learn
Ability to communicate with a wide range of people, strong stakeholder management, internally and externally
Interest in and knowledge of the local area
Professional, friendly and approachable manner
Computer literate and fully conversant in the full suite of Microsoft Office Applications
Good articulate communicator, language skills are desirable
Flexibility and available to work weekends, evenings and Bank Holidays inline with business requirements