Claims Advisor Property Damage - Leicestershire, England

Job summary

We're offering an exciting opportunity to join our Third Party Property Damage team as a Claims Advisor.

Responsibilities

• You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.
• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
• Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency

Job description