Service Delivery Helpdesk Administrator - Wickford, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Wickford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Helpdesk Administrator (3336)
:

Overview:

Ref:

3336

Salary:

£25,000 - £25,000/annum

Location:

United Kingdom
England
East of England
Essex
Wickford

Contract Type:

Permanent

Posted:

16 February 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Central Services teams support Pinnacle's operating businesses by providing professional support to the operational business including: Compliance and Audit, Marketing, Finance, Human Resources, IT, Procurement, Health and Safety.

The Role - Service Delivery Helpdesk Administrator
Pinnacle Group are looking to recruit a Service Delivery Helpdesk Administrator with a proactive, can do attitude.

The Service Delivery Helpdesk plays a key role in supporting the regional management team and acting as the primary interface with company systems and processes, accurate data input and operational troubleshooting ensuring effective use and compliance.

This is a great opportunity for someone looking to start a career in Administration as there are opportunities to grow and develop within the role.

This is a hybrid role where you will work Monday to Wednesday in the office then Thursdays and Fridays will be working from home.

Duties/Key Responsibilities

Support the implementation and maintenance of company performance management measures/systems.
Assist the management team with workforce management system administration including data input and update ensuring an audit trial is maintained
Assist the management team with planning, scheduling, and monitoring programmed/reactive work
Assist the management team with all aspects of fleet and mobilephone administration
Assist the management team with maintaining dedicated contracts SharePoint Sites
Efiling, update training records and invoices where needed
Have knowledge and understanding of contract compliance in terms of specification/KPIs and ensure this is checked against our performance management system.
Identify efficiencies using Management Information/Performance Management Systems (Jobwatch, Fleet Management/Stock Management Dashboards)
Provide support to client and management regarding reports, queries, and general updates
Maintain a log of added value, compliments, and social value if needed
Assist with producing and maintaining satisfaction, complaints, and rectification reports if needed
Contribute accurate and timely data for corporate quality and environment initiatives
Assist with depot/site compliance audits and inspections
Assist with system training and support as needed
Maintain absolute confidentiality of any information obtained on the company and its personnel

Skills Required:

Essential

Relevant experience, preferably in the public sector
Ability to work calmly and authoritatively under pressure and to guide others' action
Excellent communicator at all levels, ability to make the best possible use of briefings
Proven administration skills with attention to details & accuracy
Ability to build and maintain relationships in and across teams
To be computer literate, fluent in the use of Office 36
GCSE standard in Maths & English

Desirable
- 'A' level in Maths & English