Administrator - Warrington, United Kingdom - The Portfolio Group

The Portfolio Group

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working as part of the Retail Operations team, you will assist Betfred shops in the resolution of any queries regarding internal and external shop fit.

Key Responsibilities

Manage all incoming calls from retail estate relating to maintenance based problems.
Investigate any issues and probe for further information where necessary.
Offer a 1st line consultation, providing clear instructions to support shop staff in emergencies.
Prioritise and log each call via the helpdesk software.
Allocate jobs to appropriate contractors where necessary to complete work required.
Track and monitor calls to ensure that deadlines and SLA's are met.
Escalate issues where appropriate to Helpdesk Team leader.
Follow set procedures to ensure calls are resolved as quickly as possible.
Liaise with the property department to contact landlords when necessary.
Closure of all calls once the issue has been fully resolved.
Organise and check invoices received, identify where further information is required from contractors and liaise with accounts.

Experience and Skills

Strong verbal communicator with experience of working in a customer service environment
IT literate with experience of Microsoft Office, Word, Excel and Outlook
Ability to work under pressure to tight deadlines.
Ability to work independently and as part of a team.
Ability to follow instructions as well as using own initiative.
Flexible approach to work, with the ability to multi task.

969764LF
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