IT Support Assistant - Taunton, United Kingdom - Somerset NHS Foundation Trust

Somerset NHS Foundation Trust

Verified Company

Taunton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Triage and prioritise calls Provide root cause analysis of an issue raised and to accurately direct call to an appropriate team Ability to trouble shoot and provide first line fix Providing remote repairs and fixes Escalate to most appropriate team or organization if unable to provide resolution Creation or administration of user accounts or passwords To actively monitor telephony support queues Provide a responsive and timely service Allocation of appropriate user training Please see attached job description for more information.