Commercial Support Associate - London, United Kingdom - Peloton

Peloton
Peloton
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

ABOUT THE ROLE

Peloton is searching for an enthusiastic and organised Commercial Support Associate who will deliver an exceptional experience to Peloton's commercial clients.

This position works closely with key owners and operators of hotels, corporate wellness facilities, multifamily residential, corporate office, approved dealer/resellers and other vertical clients.

This is an opportunity to learn about another side of the Peloton business and the special steps we take to delight and retain commercial clients.


YOUR DAILY IMPACT AT PELOTON

  • Provide reactive and proactive account support to commercial clients that require service and general assistance following hardware purchases
  • Coordinate delivery, service, troubleshooting, and general support across all lines of business with clients and third parties to drive desired outcomes
  • Proactively monitor outstanding unpaid invoices and chase for swift resolution
  • Update and maintain records of commercial client details for measuring individual and team performance, ensuring full resolution and follow up, and documenting team processes
  • Focus on achieving important Commercial Support key performance indicators such as first reply time, full resolution time, and CSAT among others
  • Proactively seek more effect processes/procedures to benefit that of the business and our customers
  • Manage communications with internal/external customers to inform them of order statuses
  • Ensure GDPR compliance
  • Attend and contribute collaboratively to regularly scheduled and special team meetings

YOU BRING TO PELOTON

  • Customer service experience, ideally with Peloton's Member Support
  • An awesome communicator and partner, capable of working across the commercial team to analyse and solve problems
  • A versatile professional who enjoys varied work across numerous ticket types (note: Commercial Support responds to all ticket types: Membership, OX, and HW|SW)

ABOUT PELOTON:


Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey.

At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment].

Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers.

Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.


  • Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._
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