Network Support Analyst - Selby, United Kingdom - Pontoon

Pontoon

Verified Company

Selby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Network Support Analyst

Initial 6 month contract

Selby

Hybrid working
We are happy to be recruiting for one of our high-profile utilities clients based in Selby. They are currently looking for a Network Support Analyst to join them for an initial 6-month contract. However, there may be scope for extension or even permanentopportunity.

Purpose of the Role:

Responsible for providing technical network support within the Network Tower. Maintaining the network infrastructure, resolving incidents, dealing with service requests, patching, and supporting project related workstreams.

Dimensions:

Works as a member of the Network Operations team, as part of Group IT responsible for providing 2nd / 3rd line Network support for multiple sites across the UK
Provides Technical escalation point and supports the Network Services across all the clients UK sites
Delivery of operational excellence, targeting 99.99% uptime within the tower, and within the endtoend SLA.
Works closely with all other IT teams (EUS, Infrastructure, DBA), Solutions Architecture, Governance and third parties and business stakeholders across the clients group
Deliver services that are focused on customer experience and business outcomes
Deliver network related requirements for both internal and external projects

Key Accountabilities

Responsible diagnosing and resolving network related issues either affecting the users or Network infrastructure.
Responsible for implementation of Firewall rule changes (Palo Alto, Cisco ASA and Checkpoint)
Responsible for daytoday operation and support of Network Firewalls Palo Alto (firewalls & Panorama), Cisco ASA and Checkpoint
Responsible for maintaining complex campus LAN Networks across multiple locations in the UK (Cisco)
Responsible for managing 3rd party suppliers as required to maintain LAN / WAN services.
Provides Network technical support for various business and internal projects, ensuring that the deliverables and milestones are met
Follow the change controls, incident management processes and policies as defined by the company.
Maximize network performance by monitoring, troubleshooting problems and outages
Ensuring network equipment, Switches, Routers, firewalls etc are patched, upgraded in a timely manner to latest stable versions
Securing network, firewalls by establishing cohesive rules and policies, and defining and monitoring access
Ensure the technology, systems & support are optimised for customer facing individuals or teams working remotely from the office from design through to remediation of issues.
Work to SLAs to ensure that we meet business expectations. Communicate early and clearly if these SLAs are expected to be missed
Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems, and projects

Knowledge, Skills and Experience required:

Must have experience in configuring and deploying Palo Alto Panorama
Hands on experience configuring & supporting Palo Alto Firewalls
CCNA certified or able to demonstrative technical handson knowledge at that level
Previous experience working in a network technical support function at 3rd line level
Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers
Hands on experience configuring and support ASA / Checkpoint Firewalls would be beneficial
Hands on experience configuring & supporting other vendors equipment including F5, Checkpoint, Fortinet, VMWare (NSX-T) would be desirable
Experience in support large scale networks and internal user base
Excellent ability to plan and prioritise own workstreams and deliver to SLAs and tight deadlines.
Proven ability to operate in a pressurised situation and successfully handle multiple priorities.
Excellent communication skills enabling interaction with all levels of the business (including written and oral communication where appropriate)
Customer focussed, service driven with evidence of planning and delivering projects and services on time.
Experience of working with third party Telco service providers.
Working knowledge of ITSM practices
Any working knowledge / experience of PCI / DSS would be desirable.

Measures of Success:

Ensuring the network is maintained and available 99.99% of the time or above.
All incidents / service requests tickets kept updated and resolved in a timely manner to ensure SLA / OLA are met.
Ensuring the network is maintained and available 99.99% of the time or above.
Fulfilling any network related project commitments based on time and quality.
Support of change initiatives through ITSM policies and procedures.
Maintaining compliance with all standards held by the company.

Location:

This is a hybrid working role, with a requirement to work from the clients Selby office 2 days a week.

In addition to any on site requirements.

Working hours:

Standard working hours with some flex where required.

Pontoon Solutions are an equal opportunities company