helping hands triage specialist - Greenwich - beBeeTriage

    beBeeTriage
    beBeeTriage Greenwich

    4 days ago

    Job title: Information & Advice Triage Worker

    Description

    Job Description

    We are seeking a skilled and compassionate individual to fill the role of Information & Advice Triage Worker.

    This position involves being the first point of contact for older people, carers, and their families. You will provide high-quality initial information and guidance, mainly by telephone.


    Key Responsibilities:

    1. To assess needs, urgency, and risk using structured triage methods
    2. To manage expectations sensitively and ensure people are directed quickly to advice services or partner organisations

    pYou should be calm under pressure with strong listening skills able to handle sensitive enquiries effectively. Additionally you need good judgement working within clear procedures while helping people feel heard.

    A person-centred approach is vital in this role ensuring everyone feels supported from the start.',


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