Commercial Refrigeration Engineer - Greater London - ETS Technical

    ETS Technical
    ETS Technical Greater London

    4 days ago

    Description

    Overview


    Commercial/Industrial Refrigeration Engineer - Aftersales Support - UK & Europe) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)

    (CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)

    A new vacancy for a Commercial/Industrial Refrigeration Engineer - Aftersales with UK division of a leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The Commercial/Industrial Refrigeration Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company\'s products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.

    Key responsibilities

    • Technical aftersales support to distributors, consultants and end users.
    • Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
    • Submit reports for technical supports for site visits.
    • Promote new refrigeration products.
    • Introduction of new products highlighting the features and the benefits.
    • Create presentations and enlighten the features and the benefits for customers / distributors.
    • Calculate the products\' performance and/or cost-saving benefits.
    • Prepare company technical support documents.
    • Propose ideas to improve technical documents for distributors.
    • Create new service tools Register subsidy schemes / certification programs.
    • Register new products with national subsidy schemes, quality certification schemes and other country requirements.
    • Arrange and support random tests as required.
    • Collect market information / surveys for new products, benchmark and analyse competitors\' new products.

    Qualifications

    • A technical qualification in a relevant Engineering discipline (such as HVACR, Mechanical Engineering, etc).
    • At least 2yrs experience in aftersales support (or related) role working with HVACR products & systems.
    • Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration.
    • Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
    • Strong interpersonal and communications skills.
    • Strong problem-solving skills.
    • Understanding of customer requirements.
    • Presentation skills.
    • Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)

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