Service Advisor - Guildford, United Kingdom - ACS Automotive Recruitment Consultancy

ACS Automotive Recruitment Consultancy

Verified Company

Guildford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at ACS Automotive, we are currently seeking to recruit a Service Advisor for a franchised car dealership in the Guildford.

The basic salary is £25,500, OTE £32k.

Are you an experienced main dealer Service Advisor looking for a fresh challenge or a Technician or Parts Advisor looking to step into Service?

Do you have excellent communication skills and the ability to build rapport and develop and maintain strong working relationships?

Can you create a relaxed and stress free environment for customers whilst contributing to a happy, positive working team environment?

Do you have working knowledge and understanding of main dealer software systems?

Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Key Responsibilities:

Responding positively to customer telephone enquiries relating to service and repairs.
Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
Liaising with Service Manager to ensure workshop loading suits diary bookings.
Producing invoices for completed work and explains the content to customers.
Ensuring service bookings and appointments are managed efficiently
Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

Working hours are Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 5pm.

**For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.