Support Assistant - Ellesmere Port, United Kingdom - Cheshire West Recycling Ltd

Cheshire West Recycling Ltd

Verified Company

Ellesmere Port, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

The post-holder will be responsible for providing support to the operational service and supporting projects that drive improvement and performance for Cheshire West Recycling Limited.

Principal Accountabilities

Provide, efficient and effective administrative support, including handling enquiries, word processing, data entry, record keeping and correspondence. Where required provide secretarial support and take notes at meetings andhearing.
Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner to meet procedural and audit requirements.
Develop and maintain positive and supportive relationships with colleagues and customers.
Develop and maintain a thorough knowledge of appropriate procedures and policy. Always maintain strict confidentiality and adhere to Data Protection legislation and corporate guidelines.
Organise and assist in business process reviews and projects to ensure managers are supported in the planning and implementing of streamlined and costeffective services.
Check, correct and process data, including input into databases, spreadsheets etc ensuring the provision of data and preparation of reports. Run reports to identify incorrect and missing data and amend accordingly.
Attend key meetings, produce and distribute minutes, chasing actions and monitoring attendance as needed.
Support HR processes by arranging formal hearings and taking notes. Ensure HR records are kept up to date with key information on disciplinaries, annual leave, sickness, training and any contractual changes.
Assist with performance monitoring by interpreting information and contributing to improvements to the systems used and service provided by the team.
Support the effective use of operational software by monitoring and assigning service requests within the service level agreement timescales. Liaise with operational team to resolve complaints and queries.
Order supplies and services within a timely manner ensuring all procedural requirements are followed.

NOTE

Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.

Person Specification
Values | Safe | Responsible | Trusted | Innovative

Qualifications

Good standard of education (Essential)

Experience

Previous administrative experience (Essential)
IT literate with understanding of Microsoft Word and Excel (Essential)

Skills and Aptitudes

Efficient and professional approach with the ability to multitask (Essential)
Selfmotivated with the ability work on own initiative and a desire to creative solutions (Essential)
Possess strong communication, organisational and time management skills (Essential)
Experience of dealing with difficult colleagues and customers in a calm and professional manner (Essential)
General willingness to be helpful, enthusiastic and flexible (Essential)
Ability to present written information in a structured and balanced way appropriate to the needs of the reader (Essential)
Ability to pick up processes, procedures and new software packages quickly and effectively (Essential)
High standard of literacy and numeracy (Essential)

Other Requirements

Experience in the Waste/Recycling Sector (Desirable)
Experience with using work/round planning software (e.g. Collective) (Desirable)
A full UK driving licence (Desirable)

Job Types:
Full-time, Permanent

Salary:
Up to £22,660.00 per year

Benefits: