Ward Receptionist/clerical - Northampton, United Kingdom - Northampton General Hospital

Northampton General Hospital
Northampton General Hospital
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Organise workload in conjunction with other members of staff reporting any problems as necessary. Undertake training and professional development as identified in an annual performance review.

These duties and responsibilities may be changed in accordance with the needs of the Directorate/Department and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.

Communication Recognise and maintain confidentiality of information relating to patients/clients and their records.


Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge.

Welcome patients/clients, their families and other visitors to the ward/department. Introduce them to the facilities and services provided. Answer the telephone on a clear, friendly, helpful and professional manner.

Take any messages accurately and refer to a registered nurse/midwife as necessary. Demonstrate a caring approach to patients/clients, their families and visitors and to have good verbal and non-verbal communication skills. Leadership Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families and carers. People/Management Excellence Have the ability and knowledge to competently deal with an emergency situation.


Manage his/her time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members.

Assist in the maintenance of ward/department equipment and stock levels, e.g. equipment, linen, catering supplies, HSDU, etc. Professional Responsibilities At all times to adhere to statutory, mandatory, Trust.

Maintain own statutory, mandatory training, and divisional /directorate specific essential training. Be self-motivated and seek ways to flexibly extend own knowledge skills. To have an awareness of nursing policies and procedures. Identify learning needs in self, negotiating a Personal Development Plan recognising own limitations.

Understand own limitations and know where to find advice and assistance. Act as a role model for new starters in the area.

Quality Assurance and Monitoring Identify and report any untoward incident/accident, problem and risk as soon as possible to the nurse/midwife in charge.

Corporate Responsibilities Act as a role model in customer service towards visitors to the hospital.

Facilitate any measures to help achieve directorate/divisional and Trust targets and agendas. Share best practice through meetings and forums.
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