Reservations Co-ordinator - Richmond, United Kingdom - Middleton Lodge Estates
1 day ago
Description
Middleton Lodge is a country retreat tucked away in the North Yorkshire countryside.Here at the estate, we have The Coach House, a relaxed restaurant with rooms, serving an all-day kitchen garden inspired menu and the super unwinding Treatment Rooms.
The Main House, Marquee and Fig House are three individually designed event spaces available to hire exclusively for weddings and privately events.
The Ideal Person
Someone who has previous experience in a reservations role
Possess excellent guest focus and a real passion for hospitality.
Have an excellent telephone manner.
Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
Experience with booking systems Rezlynx, Core and ResDiary would be beneficial.
Someone who understands that customer service is paramount to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
Reservationist Responsibilities
Making hotel, restaurant & spa reservations
Ensuring accuracy and attention to detail at all times
To carry out reception duties and cover when business demands it
To be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times.
To be fully aware of rates and promotions and to quote such rates in line with hotel revenue strategy. Ensuring maximum occupancy and rates are achieved at all times
To deal with all internal and external customers in a professional manner including answering all telephone calls promptly and correctly.
To attend any relevant training courses.
The day to day operation of the reservations department.
Focusing on outstanding customer service aiming to exceed our guest's expectations, making each and every person feel special.
Dealing with guest enquiries and resolving any customer complaints.
Benefits -:
Free parking
Discounted food and beverage
Discounted hotel accommodation which extends to friends and family. Subject to Availability.
Salary:
£10.50 per hour
Benefits:
- Onsite parking
Schedule:
- 10 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Richmond: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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