Maintenance & Customer Team Member Afflecks - Manchester, United Kingdom - Bruntwood

Bruntwood

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref
30489

Department
Operations

Location
Manchester City Centre

Employment type
Part-time

Salary
£18,720.00

Closing date
30/05/2024

Description
We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces.

Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Afflecks is an iconic indoor market home to more than 75 incredible small, independent traders, designers, makers, creators and retailers of all kinds.

Job purpose:

The Maintenance & Customer Team Member carries out customer service, maintenance and cleaning duties to uphold the highest standards as part of Bruntwood's service to their clients.

As an Afflecks Team Member you will work as part of a team, within a busy environment representing our brand and vision, undertaking a wide range of tasks to ensure a great experience for our visitors and the best environment for our traders to do business in.

Using your own initiative you'll maintain high standards and service levels, ensuring that health and safety regulations are met.

The building is a busy, vibrant environment in the centre of Manchester.

Afflecks is one of the most visited locations in the city with thousands of local people, students and tourists entering its doors each week - every day is different and fast paced.

What you'll be doing:

Be a passionate ambassador for Afflecks and it's independent businesses
Maintain high standards of presentation around the entrance and surrounding grounds to the venue as well as all common parts including staircases, lifts, toilets and corridors
Open and lock up of venue where required
Completing daytoday maintenance and cleaning tasks and reacting quickly to resolve any building or standards issues throughout the day
Assisting with day to day communication, maintenance and cleaning
Placing orders using company systems
Logging calls for reactive works using company systems
Assisting trader partners with communications and operational issues and escalating any major issues to the Retail Operations Manager
Undertaking required tasks to comply with H&S regulations, spending your day continually monitoring the building to ensure the safety and security of all company property
Providing support, observation and conflict resolution to trader partners when difficult situations arise.
Ensuring the safety and security of all Bruntwood property, its retailers, visitors, employees and their personal belongings by means of patrolling, observation and taking an active role in safety systems and procedures
Responding and dealing with any occurrences, incidents and reporting any suspicious activity to the manager

What are we looking for:

Have a great understanding of the history and culture of Afflecks, and be the strongest ambassador for it's values and brand
Understand the benefits and challenges of small businesses/independent traders, and be a champion of indie shopping
Able to communicate with empathise with a wide range of personalities, an excellent communicator at all levels
Proven skills within a similar position in a relevant industry e.g. retail, hospitality, building services
A basic understanding of building maintenance and painting and decorating or a strong willingness to learn
Knowledge of general security/loss prevention techniques in a retail or similar environment
Good written communication and IT skills
Able to work independently or under direction, and work alone or collaboratively in a team environment
We really believe that if you're brilliant to work with, you deserve brilliant things in return:_
28 days holiday (pro rata) plus you get your Birthday off work and if that's not enough you can also buy & sell holidays too
24 hours a year volunteer time there are endless opportunities for you to get involved in supporting the causes that matter most to you
Sabbatical of up to 12 months so you can take a career break after five years with us
Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
Life assurance cover for all colleagues
Up to 8% matched pension scheme
Discounts & cashback at leading retailers
Enhanced maternity 26 weeks fully paid leave

We believe that thriving cities with the best, most sustainable futures are those that are culturally vibrant, equal and environmentally conscious.

This is why we're committed to investing in these areas and where our expertise and passion can make the most impact.

Bruntwood is changing the way that people work, by creating workplaces that foster a sense of community, purpose and connection for customers and their surrou