Administrative Assistant-appointments Clerk - Northallerton, United Kingdom - South Tees Hospitals NHS Foundation Trust

South Tees Hospitals NHS Foundation Trust
South Tees Hospitals NHS Foundation Trust
Verified Company
Northallerton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
20 hours

Previous applicants need not apply.

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.


The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect


The following skills are essential to the role:

  • Excellent written and verbal communication skills.
  • Previous experience in a fastpaced administrative role, working in a busy office environment.
  • Excellent communication and interpersonal skills
  • Ability to work in a busy contact centre dealing with people with varying needs.
  • Good working knowledge and experience of using Microsoft Office packages.
  • Excellent Customer Service skills and the ability to work as part of a team.


You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times.

Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
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