Quality Lead - London, United Kingdom - StarRez

Description

About us

StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA), Scape Living (PBSA and BTR) and 800+ more.

The Role
Our Quality team are champions of quality from inception to delivery. They work closely with our teams to embed quality into the heart of everything they do.

Customer is what drives this role, ensuring that we are building customer-centric products and always seek to understand what good looks like to them.

Quality is not just about how we build products, but what products we build.

Our team should always be asking questions and facilitating the conversation to understand whether we are building the right thing and whether we are building it right.

The Quality Lead will work across multiple Engineering teams to build a Quality first culture by being a voice for Quality in all stages of the Product lifecycle.

As a senior member of the Quality team, they will also be responsible for coaching and mentoring other Quality team members.

- "A successful engagement is one where the Engineering team can deliver high-quality software without the Quality Lead being directly involved"_


What you'll be doing

• Working closely with the Product Manager, and Engineering Team to refine work.
• Involving crossbusiness stakeholders to define Quality for a project.
• Defect tracking and reporting, with facilitation of root cause analysis within teams.
• Identify risks and escalate quality concerns to the team.
• Design faster feedback loops, enabling our teams to move faster with confidence.
• Coaching and mentoring other Quality team members to embrace a Quality Assistance inspired model within their teams.
• Be the Quality advocate within their Pod, helping them to reflect on and improve quality.
• Assist in the creation and measurement of technical and nontechnical success metrics for a product.
• Guiding the Engineering team to own and experiment on quality initiatives, using data to inform their direction.
• Contributing to the broader Quality Practice, sharing insight, and working closely with Quality Team.
• Teach and guide teams through different testing approaches.
• Influence Engineering Team processes to better embed quality, and enable faster feedback.
• Identify opportunities for improvement in quality, then design and implement processes to address them.
• Facilitate Quality Rituals with a broad range of stakeholders across the business.
• Execution of the broader Quality strategy within their Pod leading process creation or improvement in the teams.

About you

Requirements:

• Have a deep understanding and empathy for the endusers
• Strong knowledge of software QA methodologies, tools and processes
• Understanding of Agile principles, with experience implementing process changes
• Strong written and verbal communication skills
• Meeting facilitation and organization
• Ability to influence teams of different backgrounds

Reasons to join our team:

• This is a fully remote role in the UK
• You will be part of a vibrant and supportive culture, with weekly team lunches.
• We have a fun committee (FABO) to organise our team bonding activities.
• We offer flexible working hours.
• You will have access to professional development opportunities.
• You will receive real and meaningful mentorship to take your career to the next level.
• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, highperforming, and passionate people who have fun supporting our vision, innovation & continuous improvement

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees.

People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Even if you don't have all the above skills or experience, but you feel you have what it takes to succeed in the role, we would love to hear from you.

Let's talk StarRez