Senior Support Worker - Vale of Glamorgan, United Kingdom - The Wallich

The Wallich

Verified Company

Vale of Glamorgan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Project Description:

The project provides housing related support around people's mental health along with any other needs identified.

By providing support to access information, advice, and resources this will enable the people we support to make informed choices whist increasing their resilience, gaining and/or enhancing their skills to live a more independent life.

The team work on an agile basis across the Vale of Glamorgan to provide support in people's homes, other community settings by identifying what works best for the people accessing the service.

Purpose of Role:

To coordinate and provide floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their current or future accommodation.
The support will not create or increase dependence.

It will 'do with' rather than 'do for' to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile:

1. To visit people in their homes or in the community and to coordinate and provide housing related support.
a.

To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b.
To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d.
To respond to referrals according to the procedures and eligibility criteria of the project.

e.

To coordinate a Service User caseload with particular reference to:

Coordinating and carrying out needs and risk assessments and developing risk management plans.
Coordinating and providing project inductions to all new Service Users.
Ensuring each Service User's records are up to date and accurate.
Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
Coordinating the day to day tasks and activities of Service Users support plans.
Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
Actively involving Service Users in their support.
Actively involving Service Users in the delivery and development of services.
Coordinating referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
Coordinating and carrying out the monitoring of Service User's progress by assessing levels of control, understanding and involvement (CU&I) in working towards their goals.
Representing and advocating with/for Service Users.
Coordinating a planned service withdrawal into support, ensuring signoff is realistic, manageable and controlled.

To maintain accurate and up to date records of every aspect of Service Users' issues and support according to procedure.

To maintain regular communication with Support Workers relating to the need for changes to Service Users' needs and risk assessments and support plans.

h.
To ensure that the service standards set out in the organisational document 'Great Expectations' are met or exceeded.

2. To assist in monitoring the effectiveness of the project ensuring objectives and targets are met.
a.
To meet the monitoring requirements of the Outcomes Framework and other commissioners.

b.
To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c.
To ensure that records of Service Users accessing the service are maintained.

d.
To provide statistics and other information as requested by managers.

3.To assist in the overall running of the project.
a.
To act as a mentor for Support Workers and new staff.

b.
To work in line with all Wallich policies and procedures.

c.
To participate in own supervision.

d.
To undertake relevant training.

e.
To represent The Wallich at relevant external meetings.

f.
To liaise with relevant bodies - Housing Associations, support agencies etc. - as appropriate and as the organisation's representative.

g.

To develop links with voluntary and statutory bodies in furtherance of the organisation's work and for the benefit of the Service User.

To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

i. To ensure adequate administrative records are kept.

j. To ensure the maintenance of good st