Benefits Officer - Eastleigh, United Kingdom - Eastleigh Borough Council

Eastleigh Borough Council

Verified Company

Eastleigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Vacancy:

Post Title

Benefits Officer
Directorate
Finance, Improvement & Housing
Location
Eastleigh House
Advert Close date
17/09/2023
Job description:

Job advert text

Benefits Officer

- (Housing Benefits experience essential)
- £25,657 pro rata (Band 4)

Permanent

Part Time: 28 hours per week
- (Working hours to be discussed & agreed)

Eastleigh Borough Council is an ambitious and progressive Council. We are recognised for our innovation and achievements, whilst delivering high quality service to our customers and the community.
We are seeking professional and wellmotivated individuals to work within the Revenues & Benefits Department as a Benefits Officer who can provide a high standard of service for the Council. If you are proactive and flexible, then this opportunity is for you.
As a Benefits Officer, you will have the ability to recognise complex cases and liaise with the appropriate Specialist for guidance.

The following experience in Housing Benefit and Council Tax Support is essential to this role:

Possess a good standard of knowledge of Housing Benefit and Council Tax Support regulations and legislation.
You must have recent experience in processing Housing Benefit/Council Tax Support claims.
Ability to accurately process basic changes of circumstances and new claims for Housing Benefit and Council Tax Support.
To be able to deal efficiently with any customer enquiries both over the phone and face to face.

This post will involve contact with the public both in person and on the telephone to help solve their queries.

It is essential that you are able to work as part of a team working under pressure to tight deadlines.- You will use computer based information systems for managing customer enquiries therefore proven ICT skills and the ability to learn new systems quickly is essential in this role.

This is a busy working environment so you will need to be resilient, adaptable and enjoy being part of a great team.

If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you.
At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer excellent opportunities for continuous professional development and support our staff in maintaining a good work life balance through our innovative flexi time system.

We also have excellent package of benefits including:

Local Government pension scheme (defined benefits scheme)
Up to 28 days annual leave (dependent on local government service)
Flexible working scheme
Subsidised train travel
Excellent working environment
Support for continuous professional development
Good work life balance
Places Leisure Eastleigh 30% off Full Membership
Confidential Employee Advise and Support Programme
Closing date: 17th September 202
Interview date: 28th September 2023***
Employment & compensation:
Employment type
Part time
Employment status
Permanent