Part Time - London, United Kingdom - The Maine Group

The Maine Group
The Maine Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Part Time - Customer Support Advisor

12 Month FTC

Part Time - Option to do either 21 or 28 hours per week.

Starting on £14,500 - £19,500, pay increase after 6 months probationary period

Hybrid - 2 Days London Office Based
We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service


Key duties and responsibilities:

  • Effectively pass long queries to relevant teams and signpost where appropriate.
  • Encourage customers to take advantage of our supporting and professional memberships.
  • Use company knowledge and deliver briefings to advise customers on an array of topics.
  • Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
  • Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
  • Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.

Skills and experience required:

  • Excellent communication skills both via phone and in person.
  • Proficient in using Microsoft Office packages.
  • Organisational skills and adaptability when completing tasks under pressure.
  • Demonstrate empathy towards our customers across all channels of communication.

Job Types:
Part-time, Fixed term contract

Contract length: 12 months


Pay:
£14,500.00-£19,500.00 per year


Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in London


Reference ID:
LB/SCP/1605
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