Customer Service Administrator - Berkshire, United Kingdom - Resourcing Group

Resourcing Group

Verified Company

Berkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Administrator/Helpdesk Administrator

Salary:
Up to £25,000 |Bracknell

Resourcing Group is recruiting for their client, a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Customer Service Administrator to join the team located in Bracknell.

You will be responsible for:

Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
Providing support or assistance for incoming issues related to FM.
Working through the process of solving problems with clients.
Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
Reporting customer feedback and trends to Management Team.
Answer Helpdesk / Switchboard calls.
Log service requests on CAFM system.
Request updates from Hard / Soft Services.
Updating client on service requests when necessary & request extensions.
Help manage subcontractor callout process.
Close work orders when necessary.
Strong PC skills, MS Office
Knowledge and awareness of the facilities management industry.
Service orientated attitude combined with innovative thinking.
Practical experience in working with supply partners to deliver a seamless, integrated service.
Customer services experience and the ability to communicate at all levels.
Attention to detail
Customer Service

Resourcing Group is acting as an Employment Agency in relation to this vacancy.