Service Assistant - Sheffield, United Kingdom - British Red Cross
Description
Service Assistant MAS
Sheffield area
Hours:
Part-time 20 hours per week (typically spread across - 4 days per week)
6 months Fixed Term Contract
Salary:
£18, 972 FTE (£10,841 for 20 hours working week) per annum
- Could you be the first point of contact for our Mobility Aids Service and make a difference to people's lives?_
We're looking for an enthusiastic, compassionate, people-focussed individual to be part of our friendly team and to play an important role in helping people to maintain their independence.
You'll provide administrative and operational support to the Mobility Aids Service, this may include taking face to face queries and calls, processing invoices, and operating across different systems.
The aim of our service it to provide a range of standard wheelchairs and mobility equipment to people who need them within the local community.
You will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online.
You will carry out a range of duties, ensuring that the delivery service, stock control systems and other administrative systems meet the needs of the service and maintain smooth and efficient operations.
The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis.
We use kindness to help those in crisis...
The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.
As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people's transition to living at home again following a hospital stay.
In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.
This role might be for you if...
- You're IT Literate, you know your way around Microsoft Office and have the ability to learn and work with an online stock management system.
- You're a 'people person', you've got good teamwork, communication and customer service skills.
- You're cool, calm, and collected. You are organised, can prioritise tasks and manage your workload in a busy environment, as well as being comfortable with handling financial transactions.
- You'd be confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
- You have a full clean driving license (with over 2 years of driving experience).
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