Administrative Assistant Housing - London, United Kingdom - Akton Recruitment Ltd

Akton Recruitment Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrative Assistant (Housing)
£14.50 per hour

Location:
Redbridge

Akton recruitment are working with a local authority to recruit an Administrative Assistant to work in the housing department.

The main purpose of the role is to support the letting and assessment functions in the Supply team, providing an effective systemand administrative service for housing register assessments, to operate the process for providing storage and removals support for homeless households and to provide support to the team leader and wider team.

Key responsibilities:

To work with the housing supply team leader and senior housing supply officer to implement effective systems, processes and information provision and preparation relating to the functions of the team.
Keep clear, accurate records and update systems appropriately so that there is a clear audit trail of activity.
Deal with customer requests for information and prepare paperwork for the senior officer to enable responses.
Provide a telephone cover service within the team ensuring a professional response to customer enquiries.
Housing register assessments: allocate new assessments, scan relevant documents and upload paperwork.
Permanent allocations; receive and log registered provider and council void properties that are available for allocating on the choicebased lettings system.
Monitor the process of allocating voids and provide updates as the process is progressing to the senior officer and team leader.
Run shortlists from the systems in preparation for officers to verify.
Send out standard officer offer letters to shortlisted applicants and nomination letters to registered providers and the councils housing management service.
Chase providers for the outcome of nominations and for tenancy start dates.
Reallocate properties that have been refused for reallocation.
Log temporary accommodation requests from housing solutions and from reviews to ensure they are up to date.
Follow up requests for outstanding information.
On occasion, interview applicants in the advice centre.
Maintain and update filing systems.
Log information related to assessments and allocations as directed in order to support effective recording, monitoring and reporting.
Collect, collate and prepare information to assist the response to member enquiries, complaints and Ombudsman enquiries as directed.

Skills, knowledge and experience:

A basic knowledge of part VI of the 1996 Housing Act.
Ability to perform a wide variety of tasks with some guidance.
Experience of providing an excellent level of customer service.
Experience of working in a demanding customer service environment.
Understanding of customer care and a commitment to delivering responsive services that meet the customers needs.
Experience of working in a team.
Good written and verbal communication skills.
Ability to use a range of IT systems including Word, Excel and databases.
Proactive, flexible and responsible.
Ability to prioritise competing demands and meet deadlines whilst working under pressure.

Start date:
ASAP.