Offshore Collections Coordinator - Chertsey, United Kingdom - Aldena Associates Ltd

Aldena Associates Ltd

Verified Company

Chertsey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Control

Offshore Collections
Microsoft Excel

Offshore Collections Coordinator

Department | Financial Operations - AR

A team of 24, managing all aspects of Account Receivables including credit limit management, order release, chasing outstanding monies, verification of claims, e-commerce back office, account reconciliations and cash allocations.

Targeted on collections, ageing profiles and query turnaround times.

Works alongside the Risk Management team and for the Director of Financial Operations.

The role is busy but varied and you will find each day is different. Highly motivated and supportive team. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.

What will this role achieve?

This role involves being a part of the Offshore Collections team and to be responsible for a portfolio of 100+ customer accounts, which are managed day to day from Romania by 3rd party, Genpact.

You will be responsible for the co-ordination of the collection of all outstanding monies due, invoice query resolution, account reconciliation and internal/ external customer relationships.

You will work closely with the Claim Verifier and Genpact to ensure the accounts are kept up to date.

Building strong relations both internally and externally are a key part of the role.

What will be your key deliverables?

Key Objective

To achieve or exceed Samsung KPI's of debt > 32 days + =

16<32 = <0.06%.

To manage the team who are responsible for a large portfolio of non
Top 15 accounts from a collection, query management and reconciliation point of view.

Main Responsibilities:

To coordinate, the Offshore Collections and Cash team day to day, ensuring all functions of your ledger are completed within agreed KPI's.
To ensure the collection of all outstanding monies on the customer account within payment terms.

Dealing with escalations if Genpact are unable to resolve.

Build strong customer relationships (both internal and external) and provide a first class level of customer service at all times.
Ensure order release is completed in timely manner considering available credit and working within the terms of the credit policy.
Ensure HQ and local targets are met for collections, ageing and query resolution in line with objectives.
Resolve queries with Genpact and / or customer to keep accounts up to date
Hold regular Debt reviews with the Shared Service Centre ( Genpact)
Check the monthly AR forecasting process is completed accurately
Monitor Marketing Claims and work with Budget team and Marketing team to ensure claims are processed quickly and improvements are implemented.
Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR

What do we need for this role?

Essential Hard Skills Required:

Relevant experience working in an accounting /credit control team in corporate environment.

Good Excel skills and to be competent in completing Vlookups, Pivot Tables.

Essential Soft Skills:

Experience in dealing with an Offshore/ outsourced teams
Target focused,

Organised and efficient worker with strong attention to detail, able to work under pressure.

Good customer service skills.

Desirable Skills Required:

Experience of SAP.
Multi tasker, to have been involved in both collections and query management roles, preferably with sales deductions.

What does success look like? - This role requires a self-starter who is result driven. It requires a person who is able to positively challenge the accuracy of process implementation.