IT Helpdesk Engineer - Hemel Hempstead, United Kingdom - Think Specialist Recruitment

Think Specialist Recruitment

Verified Company

Hemel Hempstead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are pleased to be recruiting for an IT Helpdesk Engineer to join a successful and growing company based in Hemel Hempstead.

You will be responsible for delivering excellent Customer Service and technical skills.

Overview of duties:

Handling inbound and outbound calls with customers to manage faults
Handling engineering queries, resolving or escalating faults
Diagnosing faults
Multitask and make key decisions
Problem solving following processes within a busy environment
Assisting in the workshop
Proven computer skills
Proficiency on Outlook/Excel
Ability to confidently communicate
A good team player
Ability to thrive in a fastpaced highpressure environment
Knowledge/experience with monitoring, antivirus, and backup technologies
Knowledge of desktop imaging software/services
Understanding of networking technologies

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area.

We specialise in permanent, temporary and contract recruitment with areas of expertise including:
administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support