Client Services Co-ordinator - Cardiff, United Kingdom - Handle Recruitment

Handle Recruitment

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Services Co-Ordinator | £22,000 - £26,000 | Cardiff

My client, a heavily customer and Cloud centric business are looking to hire a Client Services Co-Ordinator to join their driven team to focus on customer performance, mitigating risk, and delivering customer services.

You will be responsible for dealing with both the support and provide of solutions for their customers, working with colleagues to ensure the best customer outcome.

There is a lot of variety around this role and you will have the ability to work on multiple projects across area such as Incident Management, Project Management, troubleshooting technical problems and implementation.

The essential experience required for the role is:

Networking products (MPLS/DIA/Layer 2 services)
SIP Trunking and hosted PBX products and other suppliers including an understanding of SIP
Direct Routing for Microsoft Teams
Mobile products, both dealer and wholesale
Project management, you may not have been certified in this, but you will have experience delivering project for customers and be able to describe the process to deliver a great experience
Fault management and troubleshooting

If you interested in this opportunity, please send your CV across for a confidential discussion.

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.