Medical Receptionist - Middlewich, United Kingdom - Oakland's Medical Centre

Oakland's Medical Centre
Oakland's Medical Centre
Verified Company
Middlewich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job summary
Hours of work 30 hours per week (between Monday-Friday - flexibility will be required for this role.

First point of contact for our patients on the telephone. Our Medical Receptionists assist our patient to receive the right care from the most appropriate clinician.


The position is much more than booking appointments for patients; it involves a whole range of administrative tasks that require the position holder to pay close attention to detail and work accurately using their initiative once trained.

Training will be given as part of an on-going personal development programme.

We are looking for an enthusiastic individual who can adapt to change and learn new skills with support from the management team.


We encourage our staff to undertake and embrace new ways of working appropriate to the every changing face of the NHS.

Previous applicants need not apply.

Main duties of the job

Good communication skills both verbal and written, strong need for empathy.

Resilience in a busy environment.

Good team player

Good understanding and knowledge of technology within primary care

Overview of your organisation

Automatic enrolment in NHS Pension scheme, Holiday entitlement 5 weeks pro-rata

We work closely within our PCN Primary Care Network (SMASH)

Job title Part time/Medical Receptionist

Accountable to Reception Team Leader


Job summary Responsible for dealing with all matters concerning the non clinical care of patients, either F2F on by telephone.

A strong professional and flexible approach is essential for the day to day running of the organisation of the practice and in the approach to future developments.


Job Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the flowing list.

Duties may be varied from time to time under the direction of the Practice Manager and Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels.


  • Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
  • Being aware of and remaining abreast of practice policies and protocols
  • Knowing where to find phone numbers, policies and contacts
  • Computer data entry/data collection and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Clearing and restock consulting rooms as required
  • Providing clerical assistance to the practice and CCG staff as required from time to time, including word/data processing, filing, photocopying, scanning
  • Providing refreshments for staff and visitors as required; loading and emptying the dishwasher, keeping the kitchen area tidy and collecting cups from upstairs
  • Keeping the reception area tidy and free from obstructions and clutter
  • Charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the receipt book
  • Receiving, checking and signing for deliveries
  • Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice
  • Filing of notes
  • Prescription Processing including EPS
  • Processing F2F and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Taking messages and passing on information
Other tasks


This job description does not represent an exhaustive list of duties and responsibilities and it may be amended in light of any organisational and development requirements of the Practice.

Cover for holidays and sickness as and when it is needed.


Ideally you will have experience of working in a GP Practice and using EMIS Web Clinical System and DOCMAN would also be beneficial.


Job Type:
Part-time

Part-time hours: 30 per week


Salary:
From £9.80 per hour


Schedule:

  • Day shift

COVID-19 considerations:
All staff patient facing will be required to wear a face covering


Ability to commute/relocate:

  • Middlewich, CW10 9BE: reliably commute or plan to relocate before starting work (required)

Experience:

Medical Receptionist: 1 year (preferred)


Work Location:
One location

Reference ID: 003
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