Customer Care Advisor - London, United Kingdom - So Energy

So Energy

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

So Energy was created in 2015 because we know there's never a good reason to have a bad experience with your energy provider.

Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren't done.

Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability.

If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK's next big green energy supplier.
Our People - So Energists

Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Who are we looking for?

Requirements:

What will you be doing?

Benefits

What's in it for you?

A salary of £25,500 plus up to 10% performancerelated bonus
25 days holiday, plus bank holidays, and an extra day holiday for your birthday
Last Friday of each month nibbles and drinks in the office
Work two days from home after your probation period (download speed of 20mbps and upload speed of 11mbps required)
Great reward and recognition
Join a unique culture that embraces peoples ideas and fosters collaboration across the business
Use of the Hastee platform to access some of your pay in a pinch
Enhanced Maternity and Paternity leave
Access to Perkbox+ including the Wellness Hub
Life assurance 4x base salary

At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career. We want our Customer Care Advisors to be leading the teams in the future as we both grow together.

Our Customer Care Advisors are curious investigators, problem solvers and good listeners. Are you? Do you like the way it feels when you help others?

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Good luck