Head of Route Performance - London, United Kingdom - DB Arriva

DB Arriva

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arriva is one of the leading providers of passenger transport in Europe, employing over 40,000 people and delivering 2 billion passenger journeys a year across 13 European countries.

Arriva's services include local buses (scheduled and demand-responsive); inter-urban commuter coaches; local, regional and national train services; trams and light rail; waterbuses, and non-emergency patient transport.

Arriva UK Bus is recruiting for an experienced and passionate Head of Route Performance to join their team in London.

The main purpose of this role is to meet service delivery standards and exceed Minimum Performance Standards on all TfL contracts for Arriva London.

This role is full time, permanent.

Lead day to day service control strategies through control-center based teams.

Service improvement investigation, recommendation, and implementation.

Lead communication initiatives to improve staff awareness of route performance issues.

Development and implementation of new innovative technologies to improve all aspects of route performance & reporting.

Manage staff budget and deliver overall QIC Bonus revenue.

Work with Commercial peers to submit high-quality tender submissions.

Build cross-departmental technological initiatives to improve operational efficiency of the business.

Crisis Management (Gold Control) in line with Business Continuity plan.

Key Account Management; Relationship with TfL - designated contact for Stakeholder engagement - Audit, Mileage, Health and Safety, Bus operations.

Staff development and training.

Strategic planning, budgeting, and forecasting.

Member of the London Senior Commercial Leadership team

Knowledge of TfL Bus control processes.

Staff management of diverse, remote teams.

Health & Safety compliance

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success._

Close Date: 2/06/23_