Workforce Planning Manager - Harlow, England
Only for registered members Harlow, England, United Kingdom
4 weeks ago
* This salary range is an estimation made by beBee
Job summary
Our client is seeking an experienced Workforce Planning Manager to lead and develop the workforce planning function across multiple clinical contact centre sites.
Responsibilities
- Lead the implementation and ongoing optimisation of a new workforce planning tool.
- Plan and manage timetables, holidays, and rotas across three key operational areas.
- Support capacity planning across three primary shift patterns.
- Develop and maintain forecasting models that balance contact volumes, administrative workloads, and non-call activities.
Qualifications
- 7–10 years' experience in workforce or capacity planning.
- Healthcare sector experience is advantageous but not essential.
- Proven experience implementing and embedding workforce management systems.
Job description
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